A-Line/Princess Scoop Neck High Neck Floor-Length Chiffon Mother of the Bride Dress With Ruffle #14415
Customer Q&A: Ask a question
Reply by DressFirst 2013-12-11 01:47:29
Please rest assured that our company is legal and formal. You can always track your order on our site after you placed it. When your order is shipped, you will get a confirmation email including a tracking number sent by our system. All of our express companies are reputable around the world such as DHL, UPS and so on. Besides, you can pay for your order via PayPal and your money will be safeguarded.
Looking forward to hearing from you soon.
Reply by DressFirst 2013-12-08 05:46:23
It is my pleasure to give you a brief introduction of our return policy for the dresses.
Customers need to contact us within 7 days upon receiving your items if the return is needed. After we get your return request, our after-sale representatives will have a detailed recheck of your order for root cause analysis. If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. However, if the item is not faulty or it is made in accordance with the size you ordered but does not fit, please note that the return will not be accepted.
Each dress you order is totally made to order according to your specifications once the order is placed, and we do not have any stocks of any dresses. To avoid any unnecessary dissatisfaction, we highly suggest you choose the product you like best and select the exact measurements when you place the order.
You may also refer to our return policy http://www.jenjenhouse.com/about/help.php?page_id=84 to get more information.
Our policies are created to accommodate customers' needs and address the special nature of our merchandise. If you still have any confusion about it, please feel free to contact us.
Reply by DressFirst 2013-08-31 02:31:17
Our dresses have been shipped worldwide. As you know, size chart differs from countries. To make things more convenient for our customers, we have made our own size chart.You need to check our size chart http://www.jenjenhouse.com/about/help.php?act=pop&type=size&cat_id=17 to choose the right size. You may also refer to our measuring guide http://www.jenjenhouse.com/about/help.php?act=pop&type=size&cat_id=17 to see how to get professional measuring.
However, to ensure the dress will fit you well, we highly suggest you choose the custom size, which costs extra $19.99. Please get the professional measurements first and fill in the exact measurements when you place an order.
Please do let us know if there is anything else we can do for you!
Reply by DressFirst 2013-07-18 02:19:37
We understand payment methods vary in different countries. After a comprehensive investigation, here we have selected the most frequently used payment methods as following, PayPal account and Credit Card (Visa, MasterCard , Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
Here I have attached the link for each payment method. Please kindly have a check.
Credit card: http://www.jenjenhouse.com/about/help.php?page_id=109
Anyway, the payment method differs from the currency you use and the shipping country. You can check which payment method is available to you when you enter the payment page.
If you have any problems with the payment, please kindly let us know.
For the dress, could you make it a little bit shorter? it will much better if you can make it in tea length.
Reply by DressFirst 2012-12-25 01:30:22
You can give us a shorter Hollow (center of your collarbone) to Hem size. Please kindly measure yourself carefully following our guide http://www.jenjenhouse.com/about/help.php?act=pop&type=size&cat_id=17 and choose a size that fits you most. We also suggest you tell us the correct hollow to hem measurement you want in the Special Instructions column at the bottom of the checkout page. Then we will know. Thank you.
Please feel free to contact us if there is anything else we can do for you